No, we do not have an emergency callout service that is available 24 hours a day, 7 days a week.
Regular opening times are Monday to Friday, 8am to 6pm, but if it is an emergency you can still call and they will try to attend as quickly as possible.
Response time depends on where you live, traffic, and how busy the locksmith is that day. As a local East Sussex service, Fortress Secure Locksmiths aims to reach you as quickly as possible and arrive in good time, especially for emergencies and lockouts. We use fully stocked vans so most jobs can be finished in a single visit, which keeps delays low and reduces the need for repeat appointments.
In many cases, yes. Fortress Secure Locksmiths specialises in non destructive entry wherever possible. Our locksmiths are trained to use professional tools and opening methods so they can gain access without harming your door, frame, or lock.
Sometimes a damaged or faulty lock must be drilled or replaced, but we will always try the least damaging method first and explain what is needed before they start work.
The cost depends on the work needed, the parts used, and whether it is a daytime job or an emergency visit. We explain prices clearly before starting. We set out the cost of labour and parts, so you know the total before you agree.
We also offer free, no obligation quotes, and follow fair, transparent pricing without hidden extra charges.
Yes. Before any work begins, we will examine the problem, explain what needs to be done, and confirm the cost of parts and labour.
Once you agree, we carry out the job for that agreed price unless the scope changes and you ask for extra work. This means you are not surprised by hidden fees, and you stay in control of what you spend on your locks and security.
Often, yes. Our vans carry a wide range of locks, cylinders, and parts, so most replacements can be completed in one visit.
For many jobs, including emergency lock changes after lost keys or a break in, we aim to attend the same day and finish the work there and then. Same day visits depend on demand and location, but we always try to help as quickly as possible.
Yes. We can often cut new keys while we are at your property. Our locksmiths carry key cutting equipment and key blanks, so once a new lock is fitted or an existing lock is repaired, we can cut extra keys on the spot.
This is helpful if you need keys for family members, tenants, or staff straight away.
If you have lost your keys, call us as soon as you can. We can help you gain entry to your home or garage and, if needed, replace the locks so old keys no longer work. This is very important if you think your keys may have been stolen or could be linked to your address. We will try to reach you quickly so you are not locked out for long.
Yes. We recommend changing locks when you move into a new house or flat so that only you hold the current keys.
We can replace front and back door locks, garage locks, and window locks, and can also upgrade to modern, high security options that meet insurance standards. This reduces the risk from old keys that may still be in circulation and helps keep your new home secure from day one.
We supply and fit high quality, insurance approved and high security locks for doors and windows, including anti snap cylinders and advanced security options. These are chosen to meet current insurance requirements, and we can supply suitable locks that meet the relevant British Standards where needed.
We will advise on the best standard and rating for your door so your locks match both your insurer’s rules and your security needs.
Yes. uPVC door and window locks are a key part of what we do. We repair and replace multipoint locking systems, handles, euro cylinders, and faulty or worn uPVC mechanisms.
If your door is hard to lock, the key will not turn, or the handle feels loose, we can usually repair or replace the parts and restore smooth, secure operation for doors and windows around your property.
We focus mainly on mechanical and high security locks for homes and businesses, including anti snap and other advanced cylinders fitted to insurance approved standards. In some cases, we may be able to help with certain smart or keyless products, depending on the door type and hardware.
The best step is to contact us, explain the system you are interested in, and we will advise whether we can install it or suggest a secure alternative.
Yes. Our locksmiths are fully insured and background checked, including DBS checks. We work to recognised locksmith trade standards and follow good safety practice on every job.
All work is carried out to insurance approved standards, so you can feel confident letting us work on your home, rental property, office, or shop.
This depends on your own policy and the reason for the call. Many insurers cover forced entry and lock changes after a break in, and some will help with costs after theft or loss of keys, but the rules vary.
We carry out work to insurance standards and can provide invoices and details of the locks we fit. You will need to check your policy or speak to your insurer to confirm what they will pay for in your situation.
For security, we often need to be sure you have the right to enter the property. We may ask for proof such as photo ID and something that links you to the address, like a utility bill or tenancy agreement.
If you are locked out and your documents are inside, we will usually still help but may ask you to show ID once you are back in. This helps protect all customers from unauthorised entry.
Yes, we offer regular discounts for some groups. We give a 10 percent discount on labour for older customers, members of the emergency services, and veterans.
At present, a specific student discount is not listed on the website, but you can always ask when you book, as we may run local offers or be able to suggest the most cost effective way to complete your job.
We are based in Eastbourne and cover a wide area of East Sussex. Our regular service areas include Eastbourne, Hastings, Brighton, Polegate, Hailsham, Meads, Langney, and Hampden Park, as well as nearby towns.
We work with both home and business customers across this region, providing lock fitting, gain entry, repairs, and replacements. If you are unsure whether your street is covered, contact us and we will confirm.
We carry out all work to insurance approved standards and are fully insured. We follow a no fix, no fee approach, so you do not pay for work that does not solve the agreed problem.
While a set one year warranty period on any parts. We always use quality, suitable parts and you can expect them to perform well. If you notice an issue after a visit, contact us and we will advise on the next steps and any cover that applies.
Yes. If you have had a break in or attempted break in, we can attend quickly to secure your property. We can repair or replace damaged locks, fit new high security and anti snap cylinders, and check other doors and windows for weakness.
Our website does not list specific payment methods, but like most local locksmiths, we will explain how you can pay when you book
In many cases this will include common options such as card or cash. If you need to pay in a particular way, let us know when you call so we can confirm what is possible before our locksmith visits your property.